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Managers can resolve a business opportunity where business management processes are not effective.  Establish lean and mean process mapping so training can be easy to deliver, easy to follow, easy to audit, and easy to retrain, if necessary.

OK, you need to establish your first documentation of your processes or you need to lean down and improve present business management procedure manuals that do not produce employee expected behaviors.

Because business management processes have a start and a finish, flowcharting your processes is the preferred method.  Every performance management procedure should be no more than one charted page and be useful for actually training someone in 8-10 minutes. Notation boxes should be used wherever a problem could arise so trainees know how to document the incident to prevent problems from recurring.  As the FRAM Training Manager says, "Train me to prevent now or pay with crisis management later."  Use the right words to allow effective procedure auditing. Identify roles and titles with acronyms early to keep flowboxes lean.

The Society provides specific process mapping skill training and many actual, effective, flowcharted performance management procedures in the Study Guide.

By the way, the Study Guide provides assistance on leaning down your business management documentation.  It's possible for an enterprise to have 16-18 effective procedures and be world class according to ISO-9001.  Who's on staff that knows how to lean down over zealous procedures strategically?