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Managers have a business opportunity to introduce performance management techniques that provide cost reduction without the costs

Annually, within the top 3 business management "initiatives" is the line item...reduce costs by X percent or X dollars.  That goal is almost always missed for various reasons.  The enterprise just doesn't know how to achieve these targets.  Just telling everyone what is expected never works.

There has to be a performance management process and strategic planning to reduce and/or prevent those unexpected events that cost the enterprise that cannot be billed to customers.  Business management needs to apply a strategic process that becomes habit strength across enterprise resources (employees) that are already on the payroll, not expensive consultants.  It's like getting a service for free.

What a novel idea...use the employees already on the payroll as agents for cost reduction.  Robert Bosch Corporation's North American Engineering Division discovered they spent an average of $60,000 to resolve each customer complaint.  Unfortunately, they had an average of 100 every year with many repeat root causes.  All were avoidable with strategic business management techniques presented in the Society's Study Guide.  Who's on staff that knows how to reduce costs strategically?